Address
No. 5-2 (Level 2), Jalan Kuchai Maju 8, Off Jalan Kuchai Lama, 58200 Kuala Lumpur

Refund and Returns Policy

At Waterco Solutions, we want you to be completely satisfied with your purchase. If for any reason you’re not happy with your product, our Refund and Returns Policy ensures a smooth process for returns, exchanges, and refunds.

At Waterco Solutions, we want you to be completely satisfied with your purchase. If for any reason you’re not happy with your product, our Refund and Returns Policy ensures a smooth process for returns, exchanges, and refunds.

Returns

  1. Eligibility:
    • Products may be returned within 30 days of purchase.
    • Items must be unused, in original packaging, and in resellable condition.
    • Proof of purchase is required for all returns.
  2. Return Process:
    • To initiate a return, contact our customer service team at [support@watercosolutions.com] with your order number and reason for return.
    • Our team will provide you with a return authorization and further instructions on how to return the item.
  3. Return Shipping:
    • Customers are responsible for the cost of return shipping, unless the product is defective or the return is due to our error.

Refunds

  1. Refund Eligibility:
    • Once we receive the returned item and confirm that it meets our return policy, we will process your refund.
    • Refunds will be issued to the original payment method used at the time of purchase.
    • It may take up to 10 business days for the refund to be reflected in your account, depending on your bank or payment provider.
  2. Non-Refundable Items:
    • Certain items are not eligible for refund, including:
      • Products marked as final sale or clearance items.
      • Items damaged due to misuse or improper handling.

Exchanges

  • We currently do not offer direct exchanges. If you need a different product, please return the original item and place a new order.

Damaged or Defective Products

If you receive a damaged or defective product, please contact our customer service team immediately. We will arrange for a replacement or a full refund, including return shipping at no extra cost to you.